FAQ

  • Immediately after purchasing you will receive an email with a download link for your product. I always recommend saving your purchased product to your computer or a hard drive immediately. Links expire after 24 hours, download folders get trashed, and emails get lost so it’s always best to save it somewhere safe.

  • Unfortunately due to the nature of digital products, we cannot offer returns or exchanges.

    To learn more about my return policy, visit this link.

  • I offer lots of FREE products in my store including presets and templates. These are great for testing before purchasing a full product.

  • Please check the file type before you buy! I've put all the file types in the description of each product. Please do your research to make sure the file is compatible with your software. Unfortunately we cannot offer a return or refund, due to the nature of digital products.

  • Make sure you download IMMEDIATELY after purchasing and save the files to a safe place. The download links expire after 24 hours. Unfortunately losing your download is similar to losing a physical product. It cannot be replaced or returned.

  • The download links expire after 24 hours. Unfortunately if you don't download your product within that time frame you will no longer have access to that product. I recommend you download and save your file to a safe place to avoid this.

  • To import your LUT into Premiere Pro, watch this tutorial. Save your LUT to a safe and accessible place. When editing in Premiere click on the 'Colour' panel, under 'Basic Correction' click the 'Input LUT' drop down, and 'Browse'. Select the LUT and then adjust accordingly.

  • To import the presets into Lightroom watch this tutorial. To import presets into Lightroom Classic watch this tutorial. When editing your photo select the preset and then adjust to fit your photo. Keep in mind, not every preset works on every photo. You may have to make adjustments to the exposure and white balance.

  • The coupon code may be case sensitive. If you’re still having issues - shoot Lizzie an email! Its.lizziepeirce@gmail.com